Returns and refunds
At Go & Tell Shop, we want you to be completely satisfied with your order. Please read our return policy carefully before making a purchase.
Damaged or Defective Items
- We accept returns or refunds only on damaged or defective merchandise.
- You must contact us within 10 days of delivery with your order details and photos of the damage.
- Once approved, we will issue a refund or send a replacement at no extra cost.
Digital Products
- All sales of digital products are final.
- No returns, refunds, or exchanges are available for digital downloads.
International Orders
- International customers are responsible for return shipping and any customs fees.
- We are not responsible for delays caused by customs or postal services.
Custom & Personalized Items
- Custom or personalized orders cannot be returned or refunded unless there was an error on our part (e.g., wrong design or printing mistake).
How to Start a Return
- Email us at [email protected] with your order number and details.
- Include photos if the item is damaged.
- We will respond with next steps.